AMC offers services in four separate but modular verticals which may be combined or modified according to the clients’ needs.
Mediation Services
Provision of qualified mediator/s based on the requirements of the parties.
Mediation facilities and amenities.
Case management and facilitation services.
Long-term conflict and relationship management services in compliance with external audit requirements, eg. Forest Stewardship Council, Workers’ Committee, Management-Union relationship facilitator, etc.
Ancillary services to accommodate parties with special needs.
In providing bespoke solutions to organisations looking to set up an internal conflict management process within their organisation.
The solution may include consultations and the appropriate skills training in order to equip selected departments within the organisation to manage challenging events which involve potential conflict between management and employees or management and external stakeholders.
Organisations may also approach us to enquire about mediation or negotiation services in the stage before a merger or acquisition, or in the post-merger period. These services help to facilitate mutually beneficial outcomes for all parties involved and seek to prevent issues related to potential conflicts.
Conflict Management Consulting
Development of conflict management processes and infrastructure for public, private or non-profit entities.
Review and analysis of existing conflict management processes.
Tailored mediation and conflict management training leading to AMC certification (available in English or Bahasa Malaysia).
Ongoing awareness or refresher training targeted at continuous learning and skills enhancement.
Conflict Management, Negotiation and Effective Communication
Executive modules under the Human Resource Development Corporation (“HRDCorp”) of Malaysia, leading to AMC certification. (Please click here for more information on HRDCorp and AMC’s modules.)
Bespoke and ad hoc modules developed to address specific needs or clientele.
Ad hoc modules designed for industry-specific continuous development and learning programs.
As East Malaysia’s first full-fledged dispute resolution and mediation consulting firm, AMC aims to provide world-class conflict management consulting services to clients in the region and beyond. Our professional mediators are trained and accredited in dispute resolution and negotiation.
